Safer signals, clearer boundaries

Verification

RentRight may use email, phone, identity, tenant readiness, reference, landlord, and listing workflows to support platform trust.

Verification is a trust signal, not a guarantee. It does not prove that a user is risk-free, legally compliant, solvent, honest, or suitable for a tenancy.

Listing Review

Listings may be reviewed, held, disabled, restored, archived, or removed where RentRight believes this is needed for quality, safety, legal compliance, payment status, or platform trust.

Landlords remain responsible for property accuracy, authority to advertise, minimum standards, RTB obligations, BER information, equality law, and all tenancy-law duties.

Tenant Privacy and Visibility

Tenants can provide profile information once and use RentRight visibility controls to decide which summary details help landlords assess fit.

Full verification documents are not shared with landlords unless the platform clearly says otherwise. Landlords may see relevant profile details, messages, and verification outcomes.

Messaging Rules

• Keep early rental communication on RentRight where possible.
• Do not send harassment, spam, scams, pressure tactics, discrimination, or unrelated marketing.
• Do not ask users to share unnecessary documents, sensitive identifiers, or money before they have had a reasonable chance to verify the situation.
• Report suspicious users, unsafe requests, fake listings, discrimination, or payment concerns.

Viewing and Payment Safety

• View the property and satisfy yourself that the landlord or representative has authority before paying deposits or rent.
• Meet safely, tell someone where you are going, and avoid sharing more personal data than needed.
• Landlord listing fees are processed through Stripe. Tenant rent, deposits, and lease payments are not guaranteed by RentRight unless a specific RentRight payment product says otherwise.

Report a Concern

Contact sales@rentright.ie about suspicious listings, unsafe behaviour, harassment, discrimination, payment concerns, moderation questions, or privacy issues.

For urgent danger or suspected crime, contact the appropriate emergency service or law-enforcement authority first.