Help Centre

How can we help?

Quick answers for tenants and landlords using RentRight. For anything not covered here, contact sales@rentright.ie.

Getting Started

Create an account with email and password or Google sign-up.
Choose tenant or landlord setup after sign-up.
Confirm your email if prompted before continuing.
Use the dashboard to return to your active tenant, landlord, or staff workspace.

Complete your profile with budget, location, timing, household, and preference details.
Use visibility settings to control which profile summaries landlords can see.
Like properties that suit your search. Landlords can review interested tenants before starting a chat.
Tenants cannot usually message first. You can reply after a landlord opens a conversation and your verification state allows it.
Upload only relevant verification documents and redact unnecessary sensitive details first.

Create a property listing with clear rent, location, availability, description, features, and photos.
Add at least three strong photos before expecting serious tenant interest.
Listings may show as draft, awaiting approval, changes requested, live, paused, rented, disabled, or archived.
If a listing is held or disabled, review the admin note, make edits, and request re-review.
Publish and pay starts Stripe checkout once your account and listing are ready.

Phone verification uses a one-time code.
Tenant trusted status can require email, phone, identity, readiness, and reference approval.
Landlord verification requirements may differ and can change as RentRight improves safety controls.
A rejected or needs-review document usually means the upload is unclear, incomplete, not relevant, or needs a safer replacement.

Landlord listing fees are paid through Stripe.
A paid listing fee does not guarantee approval, tenant interest, messages, viewings, or a tenancy.
If checkout is cancelled, the listing remains unpaid.
Refund requests are reviewed under the Terms and applicable Irish consumer law.

Use the Privacy Policy to understand what data RentRight collects and how it is used.
Use the Terms to understand account, listing, payment, and platform rules.
Use the Cookie Policy to understand essential and optional tracking technologies.
Contact sales@rentright.ie for account, verification, payment, listing, privacy, or safety questions.