Privacy Policy

1. Who We Are

RentRight Ltd is an Irish company that operates a rental matching platform for tenants and landlords. RentRight is the data controller for most personal data processed through the platform because we decide why and how that data is used.

Company number: 783004. Registered office: Glebe Street, Ballinrobe, Mayo, F31 DW93, Ireland.

For privacy questions or data rights requests, contact sales@rentright.ie.

2. Who This Policy Covers

This policy applies to tenants, prospective tenants, landlords, property managers, account holders, people who contact support, website visitors, and anyone who uses RentRight services.

3. Personal Data We Collect

Account and identity data

Name, email address, phone number, role, account identifiers, login details, verification level, and profile photo where provided.

Tenant profile data

Rental preferences, budget, areas of interest, move-in timing, household preferences, tenant bio, selected visibility settings, and profile information shared with landlords when the platform requires it.

Private tenant readiness data

Employment details, income or affordability information, supporting references, rental history, and documents uploaded for verification or review.

Landlord and property data

Landlord profile details, company name, website, property address or location, listing details, rent, availability, photos, moderation status, and listing lifecycle information.

Verification data

Identity documents, readiness proof, supporting references, landlord authority documents where uploaded, review notes, verification events, and staff review outcomes.

Payments and transaction data

Stripe checkout references, payment status, listing fee records, currency, amount, invoices, and accounting or audit records.

Messages and support data

Messages between tenants and landlords, support requests, complaints, feedback, moderation notes, and operational communications.

Technical and usage data

IP address, device and browser data, security logs, cookie or local storage identifiers, pages viewed, actions taken, and troubleshooting information.

4. How We Collect Data

We collect data directly from you when you create an account, complete a profile, list a property, upload photos or documents, verify your phone, message another user, pay a listing fee, contact support, or use the platform.

We collect some data automatically when you use RentRight, such as device, session, security, and cookie data.

We may also receive data from service providers, hosting providers, analytics providers if enabled, fraud-prevention tools, or other parties where lawful and relevant.

5. Why We Use Data

Create and manage accounts

Contract necessity and legitimate interests.

Operate tenant, landlord, property, matching, and messaging features

Contract necessity and legitimate interests.

Verify phone numbers, identity, tenant readiness, references, and landlord trust signals

Contract necessity, legitimate interests, legal obligations where applicable, and consent where required.

Process listing fees and payment records

Contract necessity, legal obligations, and legitimate interests.

Moderate listings, prevent misuse, investigate disputes, and protect platform safety

Legitimate interests and legal obligations where applicable.

Send service messages

Contract necessity and legitimate interests.

Send marketing messages

Consent, or legitimate interests where soft opt-in marketing is lawful. You can opt out at any time.

Improve and secure RentRight

Legitimate interests, subject to cookie consent rules where non-essential tracking is used.

6. Tenant Verification and Sensitive Documents

RentRight may ask tenants to upload identity, readiness, income, affordability, or reference documents so staff can review whether a profile is ready for landlord conversations. Tenants should redact PPS numbers, tax references, medical deductions, pension details, union deductions, or unrelated personal information before upload where those details are not needed for review.

Unless the platform clearly says otherwise, landlords do not receive full payslips or full uploaded verification documents. Landlords may see profile information, messages, and verification outcomes such as approved, pending, rejected, or needs review where relevant.

Uploaded verification documents are stored with restricted access. Access is limited to authorised RentRight staff and service providers who need it for verification, safety, legal, security, fraud, or dispute purposes.

7. What Other Users Can See

Tenant information may be visible to landlords when a tenant likes, saves, applies for, enquires about, or messages about a property. This may include relevant profile details, preferences, visibility-controlled summary fields, verification status, and messages.

Landlord and property information may be visible to tenants, including landlord profile details, property details, photos, approximate or exact location where shown, rent, availability, listing status, and messages.

Users must use other users' data only for genuine rental-related purposes and must not use it for unrelated marketing, discrimination, harassment, scraping, or unauthorised sharing.

8. Service Providers and Sharing

We share personal data only where necessary and lawful. Recipients may include hosting, database, authentication, storage, payment, SMS, email, analytics, security, support, accounting, legal, insurance, and professional service providers.

Current core service categories include Supabase for authentication, database, and storage; Stripe for payments; and Twilio where SMS verification is enabled.

We may share data with regulators, courts, law enforcement, advisers, insurers, auditors, or potential buyers or investors where required or appropriate and subject to safeguards.

9. International Transfers

Some providers may process data outside Ireland or the European Economic Area. Where this happens, RentRight uses lawful transfer safeguards such as adequacy decisions, Standard Contractual Clauses, transfer risk assessments, or other mechanisms required by data protection law.

10. Retention

Account data

Kept while the account is active and for a reasonable period afterwards where needed for legal, security, fraud, accounting, dispute, or platform records.

Tenant profile and application data

Kept while active and then retained only as needed for safety, dispute, fraud-prevention, legal, or platform records.

Verification documents

Kept only as long as needed for verification, security, fraud, dispute, or legal purposes. RentRight aims to delete or anonymise documents when they are no longer required.

Verification outcomes and audit records

May be retained longer than the underlying documents to evidence review outcomes, prevent abuse, and support platform trust.

Messages, moderation, and support records

Kept while needed for service operation, safety, support, dispute resolution, fraud prevention, or legal protection.

Payment, tax, accounting, and legal records

Generally kept for up to 6 years or longer where required by law, audit, tax, dispute, or regulatory obligations.

Technical, security, and analytics logs

Kept for a limited period appropriate to security, troubleshooting, analytics, and fraud-prevention purposes.

11. Cookies and Similar Technologies

RentRight uses essential cookies and similar technologies to keep the website secure, maintain sessions, remember preferences, and provide requested services.

Analytics, advertising, or other non-essential tracking technologies are used only where legally permitted and, where required, after consent. See the Cookie Policy for more detail.

12. Matching, Recommendations, and Profiling

RentRight may use profile information, property preferences, location, budget, verification status, listing details, and platform activity to show relevant listings, improve search results, suggest matches, support verification, and reduce unsuitable enquiries.

RentRight does not make solely automated decisions that produce legal or similarly significant effects without appropriate safeguards.

13. Your Data Protection Rights

To exercise your rights, contact sales@rentright.ie. We may need to verify your identity before responding. We aim to respond to valid requests within one month, subject to lawful extensions where a request is complex.

• Access your personal data.
• Correct inaccurate or incomplete data.
• Ask for deletion in certain circumstances.
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request portability of certain data.
• Withdraw consent where processing is based on consent.
• Complain to the Data Protection Commission.

14. Complaints

Please contact us first if you have a concern so we can try to resolve it.

You can also complain to the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland. Website: www.dataprotection.ie.

15. Children

RentRight is intended for users aged 18 and over. We do not knowingly collect personal data from children.

16. Changes

We may update this policy from time to time. If changes are material, we will take reasonable steps to notify users through the platform, by email, or by another appropriate method.